Emergency and support services

In the event of a life threatening emergency, call Triple Zero (000).

Key contacts

    Agency Contact information
    Police

    Emergencies: call Triple Zero (000)

    Non-urgent reports: call 131 444 or submit a report online
    Fire

    Emergencies: call Triple Zero (000)

    Bushfire information and advice: call VicEmergency Hotline on 1800 226 226
    Ambulance Emergencies: call Triple Zero (000)
    State Emergency Services (SES) Call 13 25 00
    VicEmergency Hotline 1800 226 226
    Council's Emergency After Hours number (03) 5422 0333
    Electricity/Streetlight Faults—Powercor 13 24 12 or use the postcode network locator to find out which distribution network you are connected to.
    Electricity/Streetlight Faults—Jemena 131 626 or search the boundary map to find out your distribution network.
    Coliban Water—emergencies and faults 1300 363 200
    Western Water—emergencies and faults 1300 650 422
    Wildlife Victoria—to report an injured animal  Call (03) 8400 7300 or report via the Wildlife Victoria website
    Poisons Information Centre (VIC) 13 11 26

    Crisis and support services

    Agency Contact information
    Lifeline 13 11 14
    DirectLine 1800 888 236
    Suicide Call Back Service 1300 659 467
    Kids Helpline 1800 551 800
    MensLine Australia 1300 789 978
    Beyond Blue 1300 224 636
    Psychiatric Crisis Assessment & Treatment team (Loddon Campaspe/Southern Mallee) 1300 363 788
    Crisis and emergency accommodation: State wide services 1800 825 955
    Salvation Army 13 72 58
    Family Drug and Gambling Help 1300 660 068
    Q Life (LGBTIQA+) 1800 184 527
    Seniors Rights 1300 368 821
    Orange Door 1800 512 359
    24hr Sexual Assault Crisis Line 1800 806 292
    Centre for Non-Violence (women and children) 24hr 1800 015 188
    1800RESPECT 24hr 1800 737 732
    Family Relationships Advice Line

    1800 050 321
    Nurse-on-call 1300 60 60 24
    St Vincent De Paul 1800 305 330
    Foodbanks Find a food bank near you
    Ask IZZY Search services nearby
    National Debt Helpline 1800 007 007
    Services Australia Find a relevant department
    Child Protection

    1300 664 977 (business hours)

    13 12 78 (after hours)
    Macedon Ranges Health  (03) 5428 0300
    Sunbury and Cobaw Community Health (03) 9744 4455

      Staying informed during an emergency event

      If a severe weather event such as a storm, bushfire, flood threatens your community, it is important to stay informed:

      • Visit the VicEmergency website or download the VicEmergency app for up-to-date fire warnings, bans and ratings.
      • Listen to ABC Radio (774 AM in Melbourne or 91.1FM in Bendigo).
      • Call the VicEmergency Hotline on 1800 226 226.
      • If you are deaf, hearing or speech impaired, call the National Relay Service:
      • TTY users phone 1800 555 660 and ask for 1800 226 226.
      • Speak and Listen users phone 1800 555 727 then ask for 1800 226 226
      • Internet relay users connect to the NRS then ask for 1800 226 226
      • To report a fire or emergency (TTY users only), access TTY 106. This is a dedicated text-based emergency relay service with direct access to fire, police and ambulance services. It can only be contacted through a TTY machine, not from a mobile phone or ordinary phone.
      • For non-English speakers, the Translating and Interpreting Service can provide information from the VicEmergency Hotline. Call 131 450.
      • VicDeaf has created an online Deaf Emergency Information resource for deaf and hearing impaired people in emergencies. 

      Emergency Alert +61 444 444 444

      Emergency Alert is the national telephone warning system.

      Do not block +61 444 444 444.

      This number is related to Emergency Alert service. If the caller ID number or message header on your phone displays the number '+61 444 444 444' it is genuine.

      Find out more: Emergency Alert

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